Refund Policy

Last updated: October 2026

We want every order to arrive as described. This policy explains when a refund or replacement is available and how to request one. It is written for real customers, not lawyers.

When you can request a refund or replacement

You may contact us within 15 days of delivery if:

• The item arrives damaged or defective, or
• We sent the wrong product, material, or a major specification that does not match the product page

Please write to us as soon as you notice a problem. Include your order number, a short description of the issue, and clear photos of the item and packaging when that helps.

What we do not refund

We do not offer returns or refunds for:

• Change of mind or ordering the wrong size or colour by mistake
• Items that have been worn, washed, altered, or used beyond a reasonable inspection
• Normal variations in tartan shade, fabric texture, or finish that are typical for the product
• Carrier delays after we have handed the package to the shipping company, except where the law requires otherwise
• Requests made after the 15-day window, unless the product is proven faulty under applicable consumer law

Made-to-measure and custom orders

Kilts and garments built to your measurements are made for you. Because of that, change-of-mind returns are not available on made-to-measure or custom work. If we made an error in production or the item is defective, we will still put it right.

How to start a request

1. Email support@nextkilt.com with your order number and a clear description of the issue.
2. Attach photos if the item is damaged or incorrect.
3. We will review the request and reply with the next step — replacement, refund, or a request for more information.

How refunds are issued

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider and is usually a few business days after we complete the refund on our side.

Questions

For refund or return questions, write to support@nextkilt.com. We aim to respond within one to two business days.

Import duties and taxes

Import taxes, VAT and customs duties depend on your destination country and are not included in our product prices. Any such charges are the buyer’s responsibility and are collected by the carrier or local customs. We do not control them and we do not undervalue shipments.